Frequently Asked Questions
Everything you need to know about your VION experience.
What is VION's shipping policy?
We offer standard and expedited shipping worldwide. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Note' section for style-specific advice.
What payment methods do you accept?
VION accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
How should I care for my VION garments?
To maintain the quality of your pieces, we recommend following the care instructions on the inner label. Most of our high-quality fabrics benefit from cold machine washes and air drying.