Returns & Exchanges

At VION, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for hassle-free returns and exchanges. All items must be in their original condition, unworn and with tags attached, to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your VION account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and protective seals are intact to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.